Last updated: 31-May-2026
This Privacy Policy explains how Al-Wadi Shabbir Co. (herein referred to as "we", "us", or "our") collects, uses, and protects your personal information when you visit alwadi.com.sa or use our services. It is published in accordance with the Saudi Personal Data Protection Law (PDPL).
2. Information we collect
Depending on how you interact with us, we collect the following categories of personal information:
- Account information — username, password (encrypted), personal name, company name, address, and phone number provided when creating an account.
- Order data — Products requested, quantities, order timestamp, and order status, linked to your account.
- Session data — Session identifier and expiry date, used to maintain your login state.
- Technical data — IP address, browser information, and device type.
- Cookies — data about how you interact with our site, including third-party cookies from services like Google Maps.
Note: We do not process payments or store credit card information on this website.
3. Why we collect this information
We process your personal information for the following purposes:
- To provide and manage your account.
- To process and manage product orders and track their status.
- To process quote requests for our products.
- To communicate with you regarding your inquiries.
- To improve our website functionality and user experience.
- To comply with legal obligations and protect our legitimate interests.
4. Legal bases for processing
- Contract — processing necessary to provide the services you request from us.
- Consent — for non-essential cookies. You may withdraw consent at any time.
- Legitimate interest — to operate and improve our business.
- Legal obligations — to comply with applicable laws.
5. Third parties we share data with
- Services: Google Maps (used on our location page for interactive maps).
Our website uses Google Maps. By using our location page, Google may collect your personal data (such as IP address) and store cookies on your device, subject to Google's privacy terms and Saudi PDPL cross-border processing requirements.
6. Your rights
Under Saudi PDPL, you have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct inaccurate or incomplete data.
- Deletion — request that we delete your personal data, subject to legal retention obligations.
- Withdraw consent — withdraw consent for cookies at any time.
- Right to be informed — of the legal basis and purpose of data collection.
To exercise any of these rights, email us at sales@alwadi.com.sa.
7. Data retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, such as managing your account or complying with legal obligations. When no longer needed, we securely delete your data.
8. Security
We implement technical and organizational measures to protect your personal information against unauthorized access, alteration, or disclosure. This includes encryption and access controls.
9. International data transfers
If we transfer your personal data outside Saudi Arabia (e.g., via Google services), we ensure equivalent protection through appropriate safeguards in accordance with the Saudi PDPL.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will publish the updated policy on this page and revise the "Last updated" date below.
11. Contact us
If you have any questions or concerns about this Privacy Policy, please contact us: